When something goes wrong with your telecoms system, it’s important to ensure you have a set of steps in place to get back on your feet quickly. This disaster recovery plan will be integral in making sure your business doesn’t lose too much revenue while your communications are down.
With a planned strategy in place, you’ll be in the best possible position in the event of something going wrong in your company. We’ll also take a look at some handy disaster recovery systems that could be put in place for your telecoms.
Disaster Recovery Plan Template
To get the ball rolling, let’s first lay out a rough design for the perfect plan. While the precise nature will vary from business to business, the basic outline for any recovery system could very well be implemented in the following way:
1. Identify the potential problems
First and foremost, you should set about working out exactly what could go wrong. This can be anything from financial problems to outright issues with the telecoms hardware itself.
In reality, there are plenty of other ways a disaster could strike, including:
- Compliance issues – which could see you ignore privacy and security measures
- Strategic issues – the failure to adapt to or understand the market
- Operational issues – where you fail to use the data on hand to make the right advancements as an enterprise
Once you’ve gotten to grips with all the ways things could potentially go wrong, you’re ready to move onto step two of the disaster recovery plan process.
2. Work Out Control Measures
It stands to reason once you’ve come to understand what could go wrong, you go out of your way to ensure they don’t – or, if they do, how to deal with them.
When it comes to control measure, there are three key subcategories which they fall into. These include:
1) Detective Measures – These search for and discover problems that are on the verge of occurring. Sometimes problems might have already happened unbeknownst to you, with detective measures pointing them out.
2) Preventative Measures – Unsurprisingly, these are actions which are taken to prevent a disaster from occurring before it has the chance to wreak havoc.
3) Corrective Measures – These serve to rectify an issue once you’re aware it’s gone wrong. Your network will be heavily reliant on these measures to get the system back up and operational again.
3. Business Impact Analysis
Once the issues that could strike have been discovered, it’s worth taking the next step and working out how much of an impact this will have on your business as a whole.
This can be very useful, as it serves to help an organisation get their priorities in order. If they discover a certain section of their company is more likely to receive a revenue hit, they have the option to start concentrating more efforts towards this.
At that point, it’ll be possible for a company to begin directing their attention towards that area and ensuring it has the best disaster recovery plan in place to cut the potential of revenue loss.
4. Test The Plan
Once you have your plan in place, what better next step to take than to test it out and see if it works or not?
Naturally, there’s no way to guarantee a test environment will mirror the real thing when push comes to shove – but it will at least provide some sort of answer in regards to whether the basic principles of the plan do what they’re meant to.
Set a schedule to test every few months – and perhaps even go as far as to keep a document listing what teams within your company need to do what when the plan is implemented.
Disaster Recovery Systems
Now we’ve laid out how you might go about plotting a disaster recovery plan, let’s take a look at some of the precise features which’ll be implemented if you’re looking to set up a plan for your business.
1. Backing Up Power
It stands to reason when operating a technological system, you’ll be heavily reliant on a constant stream of electrical power. A sudden outage has the potential to prove disastrous – especially if you’re utilising an ISDN30 digital line.
In order to counter this outcome, it’s best to develop a secondary power supply which cannot be disrupted even in the event of a power-outage. Naturally, this is not something you’ll be able to do yourselves, so it makes sense to rely on a professional company with IT specialists to build this for you.
2. An Advanced Call Handling System
If disaster does strike, a call handling system can be brought into place to ensure a virtual number receives diverted calls during this period.
An automated respondent will hand customers or clients phoning you the chance to select where they’d specifically like to be diverted. Positive features of a call handling system include:
- Voice Mail – which sees people leave messages on an alternative landline
- Call Queuing – where calls are taken dependant on the order they dialled you
- Call Recording – which is able to fully record the call for future usage
If you’re heavily dependent on incoming calls to keep your business operating smoothly, an advanced call handling system is practically a must for any disaster recovery plan.
3. Secure Data Centres
As we previously covered, it’s pretty much a requirement at this point for companies to have a secure data policy in place to back-up their information and keep it protected.
Unsurprisingly then, a data centre service is a natural inclusion on this list. While any bozo can connect you to one of these centres, it’s important to find a company which can link you up with a Tier 1 provider – the most trusted and reliable data storage hubs available.
With the HIPAA act of 1996 coming into effect in the last 20 years, some businesses will find this is not only a handy step, but also a requirement as part of a disaster recovery plan.
4. Bringing in the Top Communications Systems
If you face disaster, but are operating a shoddy telecoms system in the first place, you’re likely to be unable to cope with an issue when it does strike.
The best way to guarantee you’ll be able to keep your head above water is by associating yourself with a company which are accredited as highly as possible in this department.
Premier Patient Line are one such organisation, with a Panasonic Alliance partnership as well as an ISO 9000 accreditation. Ensuring you have the best systems in place will go a huge way to guaranteeing you can cope with whatever disaster might occur.
Both this disaster recovery plan template and list of services should go a long way to making sure your telecoms system should be able to cope even if the worst does happen in the future.
It’s impossible to perfectly predict what will happen down the line, but if you have a plan in place which corresponds to the format provided here, you’ll be fine in the long-term.