Call Logging & Recording
Surgeries across England are involved in approximately 300 million consultations per year. This enormous influx of patients often means that surgeries struggle to connect with their patients. However, at Premier Patient Line, we have developed a series of efficient call recording and logging systems through which your surgery can communicate with its patients. By utilising our services, you can improve your patient satisfaction rates, balance your available resources and boost the overall efficiency of your surgery.
For over 10 years, Premier Patient Line has equipped surgeries with exceptional call recording and logging services. We have ISO 9000 accreditation and we are also a leading Panasonic telephony provider with the highest possible accreditation as a Panasonic Alliance Partner in the UK. As a result, we can provide all of our clients with state of the art telephone systems and exclusive industry insights. Currently we provide over 816 GP surgeries across the UK with our call recording and call logging communications systems. Clients who utilise our services can benefit from:
Fixed & Mobile
Fixed line, Extension and Mobile recording in a single integrated solution.
Link valuable customer information to your recordings for search and playback.
We ensure that recordX meets all the recommended compliance needs.
VoIP & SIP
SIP trunks and IP extensions are also recorded to the same solution.
Ensure you deliver the best possible levels of customer service.
We support many options to allow you to mask certain credit card details.
Monthly management reports: All of the surgeries with which we collaborate benefit from comprehensive monthly management reports of thousands of extensions across multiple sites. We will also provide your surgery with easy to access monthly cost reports which will advise you on how to reduce your costs and improve the overall efficiency of your practice.
COMPANIES THAT TRUST US
- Kent LMC
- The Gateway Medical Practice
- Guy’s and St Thomas’
- Shadbolt Park House Surgery
- Linthorpe Surgery
- Brookside Health Centre
- South London Healthcare
- Market Street Surgery
- Sandown Medical
- Woodhouse Health Centre
- Old Coulsdon Medical Practice
- Brant Road