At Premier Patient Line our team of telecommunications specialists offer a diverse range of services which will benefit your surgery. Whether you require new and improved telephone systems for your practice, state of the art lines and calls services, integrated mobile phone services for your staff, innovative patient access technologies, refined call recording & logging systems or comprehensive disaster recovery support and advice, we will create a bespoke telecommunications solution which complements the day-to-day duties of your surgery.
With our dedicated technological support and industry relevant expertise, we will boost your patient and staff satisfaction rates and equip your healthcare facility with administrational stability. Feel free to browse through the following sections for more information on how we can improve the overall efficiency of your GP surgery or medical practice.
Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. We have helped surgeries identify the right communications systems for over 15 years.
Lines & Calls
At Premier Patient Line our team of healthcare telecommunications specialists are entirely committed to developing and implementing communications systems for GP surgeries and medical practices across the UK. We currently provide over 1000 GP surgeries with efficient in-house communications systems at flexible tariff rates.
Clients who select our mobile phones services will also have the option to lease smart phones for your practice. We offer a wide range of devices which can be linked with your practice’s telecommunications network in order to facilitate consistent channels of communication regardless of your location.
One of the biggest complaints that patients level against medical surgeries is that they aren’t able to get through to the surgery in order to make an appointment. A medical practice should have proper and effective knowledge of just how hard it is for patients to connect with their practice.
Call Recording & Logging
A busy doctor’s surgery may need to deal effectively with hundreds of calls every day; call logging allows you to collect vital information on your surgery’s dealings with customers by phone. Important data – how many calls are received, how long they last, the purpose of the call and how questions or problems are resolved.
Should your telephone lines, broadband or site be unavailable how long would it take for your surgery to be running business as usual? With a well-developed business continuity plan you will be prepared should a disaster happen. Points to consider when developing your continuity plan include.